Never miss a message
Smooth transition from live chat to email (and other platforms) using the email platform to ensure all messages are responded to
Knowledge based resources
Centralise your business’s knowledge resources using the knowledge base to answer all questions. Customers have access to self-service resources with FAQs & how to articles
Instant responses with a click
Maximise efficiency using canned messages to resolve complex queries
Live and predictive analytics
Increase customer satisfaction using real time analytics to gain agent and customer insight
Choose the best way to connect
Real & genuine interactions including video & audio chat to meet customers’ needs
Reduce customer wait times
Automatically assign chats to agents through smart routing, ensuring customers are directed to the correct department
Customised routing & self service FAQ
Knowledge base solution makes it easier to distribute information across your business to its customers
Set chat routes to a particular agent or department for high value customers
Integrating seamlessly with live chat for self service and agent based assistance
Using our custom CCS template, create your own how-to articles for various audience
Fully integrated multichannel platform provides an effortless transition from live chat to email and offline tickets
Flexible email based- support management system to organise, track and order customer requests
Resolve complex resolutions by assigning email tickets to the relevant department & automatic follow up emails
Powered by
Offline ticketing & emailing
Integrated intelligent chatbot support
Using Agent assist as a virtual assistant to take control and gather information, resulting in shorter customer response times
Suggest the most relevant & reliable answers using canned messages by observing the agents behaviour
Chatbot can take control from agents at anytime to deal with common requests
Testimonials
In the world of Digital, our mission is to leverage AI led Customer Engagement solutions, in order to achieve measured, real business outcomes. Our customer experience experts help you select the most suitable live chat & chatbot solutions for your business.
ECOMMERCE RETAILER IN UK
Director of Content & Digital Marketing
It was a pleasure to work with the AtomX team. They were focussed, diligent and immediately understood our key business objective of top line growth. I look forward to a long term relationship with AtomX
SME FINANCIAL INSTITUTION
Chief Technology Officer
AtomX team understood our use case immediately and delivered on the KPIs we were targeting as a business. It was great to see AI working directly to achieve our business outcomes
